Soluzioni pag. 55 "Body Language Mistakes"
n.1 Vocabulary: 1d, 2f, 3a, 4c, 5e, 6b
n. 2 Comprehension:
1F (In Asia a strong handshake is considered overpowering)
2F (Direct eye contact sometimes creates a sense of trust, but it may be sometimes considered aggressive)
3T
4F (It is sometimes rude to show the bottoms of your feet)
5T
6T
Qui sotto l'audio del testo di pag. 40 "Why call when you can text?". Per mercoledì 11 marzo: attività n. 1 e 2 a pag. 40
Buonasera Prof., questo è il lavoro pensato da me e Giulia Cavallin.
Saluti, Gloria.
#3Dforever🤓 - n. 3 a pag. 46
Inserite qui i vostri lavori (cliccate sulla nuvoletta dove accanto c'è scritto "Commenta").
Scrivi le risposte nel quaderno
Soluzioni ex. n. 1 a pag. 45
1. unique
2. fluctuate
3. demonstrate
4. public relations
5. motivation
6. complaints,
7. enthusiasm
Possibili risposte ex. n. 2 a pag. 45
1. Having a clear idea of exactly what the product or service is and what makes it unique is important to know how to sell it and who to sell it to.
2. External factors, such as supply and demand, competitors' prices and the current state of economy.
3. Process refers to the procedures and mechanisms that affect how a service is delivered.
4. Understanding where the target customer is likely to shop is important. Someone over 70 is less likely to use the internet.
5. Training and staff motivation help create a positive image of the company and the service on offer.
Soluzioni pag. 43
n. 1
1. value for money
2. repeat sales
3. build costumer profiles
4. advertising tools
5. target market
n. 2
1. It identifies, anticipates and satisfies the needs of the customer
2. Because they only consume the product (holiday, tour, flight, etc.) for a specific period of time
3. Because they can target them correctly and make sure their products are suitable
4. Verbally, via radio adverts for example, and visually, via brochures, internet sites etc.
5. By sharing their experiences with family, friends and on social media
n. 3 (students' own answers)
n. 4
1. understand the tourist's experiences in Cardiff
2. create a tourist profile
3. why people visit
4. if people enjoyed their visit
Soluzioni pag. 40 n. 1 "Reading Comprehension"
1. T;
2. T;
3. T;
4. F. : Not many do
5. F.: It's useful for a wide variety
6. T;
7. T;
8. F.: They can personalize the messages
9. T;
10. F.: People send more emails
Soluzioni pag. 40 n. 2 "Vocabulary from the Unit"
1. drops you off;
2. book the clients into;
3. looking forward;
4. gets in;
5. get off;
6. set off;
7. held up;
8. get out;
9. fill in;
10. check out